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Our Servicing Promise: SSG offers a much deeper approach to ensuring customer satisfaction. If our customer behavior models are not on target the customer is not going to experience the level of service they deserve. It's important for us to help our clients monitor trending and track customer issues to help them perpetuate growth and succeed....
Michael Dukie Community Takes Front Seat at SSG: The Florida Call Center held their 2nd Annual Bake Sale to benefit the Children’s Cancer Center. Employees donated baked goods that were sold to other employees. Some employees even paid to have a piece of their own dessert-all for a good cause! Raffle tickets were sold for $1.00 to have a chance to win one of the four Easter baskets donated by the management staff! The goodies were shared throughout the day as well as the sugar high….
Team Building Promotes Better Service: SSG promotes special programs throughout the year to help build team perception. When the associates work together as a team they enhance the customers experience by ensuring that all avenues are covered.
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Servicing Solutions is a full range Service Center that can handle all your Operational and Customer Service needs. We work with start up businesses and entrepreneurs as well as small to mediums size companies to help develop and support a full customer servicing platform for new customers as well as existing ones. From business development and billing platforms to full servicing options. We offer servicing contracts and partnership opportunities. Our area of expertise include:
Inbound Customer Service Overview Servicing Solutions Group uses a dynamic and interactive telephone system that allows our clients to monitor calls off-site for their customer base as well as detailed reporting and setup for individual clients to monitor inbound volumes based on program, specialized campaigns, etc. We offer flexible builds and reporting to allow you to test, monitor and change processes as needed. Our call management staff monitor, record and review call statistics to ensure your customers are being handled in the most efficient manner and within your call standard guidelines. Contact Information: Contact us for more information on how Servicing Solutions Group can assist you in servicing your customer and operational needs. Telephone: 727.216.4470 Email: mdukie@servicingsolutionsgroup.com Administrative Office:
1771 N. Hercules Ave |
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Servicing Solutions Group, LLC ©2010 - All Rights Reserved |
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